Terms and ConditionsI know you probably have enough to read already, so here are the important things to know before booking. ❤️
1. Payment
All sessions and packages are paid in full at the time of booking. Your booking is confirmed once payment has been received.
2. Your Sleep Support and safe sleep guidelines
a. My sleep support is personalised to your child and your family. I will provide guidance, practical strategies and support based on the information you share with me. Sleep consulting is not medical advice or treatment. If you have concerns about your child's health, development, feeding, breathing, pain or another medical issue, please speak with your doctor or an appropriate healthcare professional.
b. Clients are required to follow their countries safe sleep guidelines during the course of our consultation services. Bambino Sleep Studio is not responsible for any consequences resulting from a client's failure to adhere to these guidelines.
3. Cancelling a Sleep Package
Because personalised work begins soon after booking, sleep support packages are generally non-refundable once I have started preparing your personalised sleep plan.
Exceptional circumstances may be considered on a case-by-case basis. This does not affect any statutory consumer rights that apply to you under Italian or EU law.
4. WhatsApp Support
For packages that include WhatsApp support, support is available Monday–Friday during your purchased support period.
WhatsApp is not an emergency service. If your child is unwell or you have an urgent health or safety concern, please contact an appropriate healthcare professional or emergency service.
5. Sleep Results
Every child is different, so I cannot guarantee a specific sleep outcome or timeframe. The recommendations I provide are based on the information you give me, and the results also depend on your family's circumstances and how the recommendations are implemented.
6. Your Information
I will keep the information you share with me confidential and handle your personal data in accordance with applicable privacy and data-protection laws. Please see my Privacy Policy for more information.
7. For Online Bookings
If you are booking online as a consumer, you may have a statutory right to withdraw from the contract within the applicable withdrawal period. If you ask me to begin providing the service before that period ends, additional rules may apply, including payment for services already provided where permitted by law.
8. Questions?
If you're unsure about anything before booking, please get in touch. I'm happy to help.
Helene DUTFOY - Bambino Sleep Studio
Partita IVA: 04951200163